How to enquire about a support request
Asking about existing requests
Users can enquire about any pre-existing support request , from the Rapid chatbot.
The chatbot will respond with the status of the request.
To enquire about a support request, please follow these easy steps:
- In Explorer, click the chatbot icon.
- The chatbot assistant panel will open. Click on Support.
- In the "Ask a question" field, type in your query regarding the support request.
- Click submit.
The chatbot should respond with an appropriate answer.
The Rapid chatbot is limited to Four responses, after which you will need to refresh the chat.
below are a couple of examples of how you can query the bot about your queries.
Chatbot Disclaimer
The support chatbot is powered by a large language model AI, and as such it can at times report false information. This bot is not intended to serve true up to date information, it should only be used as a means to get to real information found in our documentation, or for very basic queries about support tickets.
This bot cannot and will never create, edit or delete any data.
Support tickets are created through a form on the support bot page, the bot itself cannot change data.
The AI chatbot will hallucinate and lie about completing actions. Below we can see the chatbot lies about closing a ticket. It can access up to date information about ticket statuses, but can never change them.
